I was told to write a letter to the relations department. 2021 came, and I started again to look for trips. **We were told we would be given a one bedroom for our vacation at the ************, in ***** the paperwork says float, studio/efficiency/hotel room. I am including my correspondence, as we were grossly mislead, and in an attempt to get a full refund, minus the document fee. When you join the Divi Vacation Club you'll also receive Club Loyalty Benefits, which reward you just for being a Club Member! Even when trying to book over a year in advance, I could still never find availability. ROOM ONLY | B&B | ALL-INCLUSIVE BOOK NOW - JULY 31, 2023, JOIN THE GUESTBOOK FOR FREE TO START EARNING, TAKE ADVANTAGE OF EXPRESS CHECK-IN & CHECKOUT. Rooms. Vacation-seekers can score rates as low as $135 per night (room only) and $195 per person, per night (all-inclusive) from now until July 31, 2021 for travel all the way through December 31, 2022. Divi Resorts Contacts. Check out all of our stunning Caribbean resorts on Aruba ( Divi Aruba Phoenix , Divi Dutch Village, and Divi Village Golf ), Barbados ( Divi Southwinds ), Bonaire ( Divi Flamingo ), St. Maarten ( Divi Little Bay ), and St. Croix ( Divi Carina Bay ). She was very rude and kept telling me " noted in section 10 you have five days to cancel". Divi; Tamarijn; Dining. Customer Service Representative in Chapel Hill, NC. She stated that I couldn't cancel my contract and it will remain the same. Additionally, I am no longer capable of holding/maintaining any physical employment. Divi Resorts: My Divi Aruba Review - Girl about the Globe I relayed to them that I was still interested in going and would be back once the resort and country lifted restrictions. This one bedroom villa is located along the golf course and features a king-size bed, and a queen sleeper sofa in the living room. ET Saturday 10:00 a.m. 8:00 p.m. These requests have led Divi Resorts to partner with the Divi Vacation Club, a Points-based travel program. All Inclusive Divi Little Bay Beach Resort - Booking.com Divi Resorts Employee Reviews for Customer Service Representative - Indeed How is it legal to knowingly allow someone to sign a contract when theyre in this kind of state?? Beyond booking a stay, the Divi Resorts app gives you access to our suite of mobile guest services, including mobile check-in and checkout, concierge assistance, and vacation updates, all from the palm of your hand, throughout your entire trip. You can start the express check-in process 24 hours prior to arrival. Divi Devotion Discount | Caribbean Vacation Discounts at Divi Resorts Youll gain access to the Caribbean and the world, enjoying yearly vacations to your favorite island destinations and worldwide travel opportunities through our Divi Exchange Network. Download the app from your mobile phones app store and open the app. Even if another party has not occupied the room, the units are still serviced by housekeeping prior to check-in to ensure it is in top condition for a newly arriving guest. ON NOW. Youll gain access to the Caribbean and the world, enjoying yearly vacations to your favorite island destinations and worldwide travel opportunities through our Divi Exchange Network. If you have already registered, click been here before and log in. As a guest you will be able to use our App to check-in, checkout, upgrade your room, manage existing reservations, receive special discounts, book hotel services, communicate directly with hotel staff, browse hotel information, view weather, explore everything the local area has to offer, plan and build an itinerary for . 3. This is an outrages expense for a hotel room during week 50. Check out our handy comparison chart to help you make the right choice. place their inventory for sale. I reached out to them by both email and voice message to the number on the document I have attached prior to the notice payment to discuss options without a follow up. Youll find helpful information to assist you in preparing for your vacation on Aruba, Barbados, Bonaire, St. Croix, and St. Maarten on ourNEWS page. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Download the request formhere. Click here for more information. Turning it on under one resort turns it on for all resorts. In the window that pops up, make sure Location is set to Allow or Ask. So go ahead, start planning your next adventure today. extent necessary to assist our customers to book rooms in the travel destination of their kids 12 & under stay & eat free. Non-Affiliation. Reservations made at Tamarijn Aruba All Inclusive and Divi Aruba All InclusiveareNOTincluded in this promotion. They havent done anything to address this issue I wasnt even placed in the timeshare that I contracted and fully paid for. What's the difference between booking on diviresorts.com and booking on the app? This company doesn't care about people during hard times. Sign up today, it's free and you'll earn rewards on every reservation. Make sure to check our resort FAQs and reach out to our Concierge team if you need assistance prior to arrival. The folio receipt will be emailed within 24 hours to the email address we currently have on file. We only use hotel trademarks or information to the We aren't together anymore, we don't live together and I would like to cancel contract. Effective January 15, 2022, travel agents will now receive 7% commission on eligible bookings or 10% commission on eligible bookings to Divi Southwinds Beach Resort in Barbados. Learn more! All such property, brand, and company names are the registered trademarks or intellectual property of their respective owners. Still looking for a summer vacation deal to the Caribbean? Yes, you can contact the resort and the resort concierge team prior to arrival. The use of any hotel trademarks or information is solely for reference purposes in helping customers identify the travel destinations of their choice. Simply search for Divi Resorts or click the link below from your mobile device. Keep our Divi Resorts app active on your phone so you dont miss our exclusive offers and discounts. No. Contact Us | Divi Customer Support However, if you would like to submit documentation of those charges, we will review them. Reservations booked prior to January 15, 2022 will be paid 10% commission regardless of the travel date of the reservation. Under any individual resort home page on the app in the top right header, click the menu icon and then click to turn on push notifications. TIP: To ensure you always have the latest information, enable push notifications on the app. We are submitting this complaint as we have not been able to reach a solution by contacting this company directly. Having a cheaper and easier way to vacation was the main selling point for this purchase. On February 19, 2022, we introduced Oceans at Divi Little Bay on St. Maarten, a 98-room oasis with king and double hotel rooms, and one-bedroom suites. For more information, visit www.BonaireIsland.com. The resort also features several freshwater swimming pools, delicious restaurants and bars, weekly activities, a fitness center, and complimentary shuttle services to nearby Divi Resorts and Alhambra Casino and Shops, and much more. Divi Resorts Helpdesk Our best deals, discounts, packages can be found on theSpecials page. The Consumers complaint is more properly directed at the party with whom they have contracted, Divi ********* Club, ********** ******** does remain ready to fulfill its contractual obligations and expects the Consumer to do the same. J.E. DHMI (the company who owns the registered service **** of "Divi Resorts" which is also NOT the company with whom you have a complaint) will not respond to further correspondence through this portal, since it is UNRELATED to *******************. Rooms & Suites; Amenities & All-Inclusive; Dining; Island Activities; Gallery; St. Croix. DHMI has further responded on behalf of the Club to a complaint filed with the **** ************************* which was found to be without merit. A green circle will show when activated. Divi Resorts Helpdesk Support Center Home Open a New Ticket Check Ticket Status Welcome to the Support Center In order to streamline support requests and better serve you, we utilize a support ticket system. . TIP: Always review each island's government protocols prior to travel at Aruba, Barbados, Bonaire, St. Croix, and St. Maarten. **We were told our dream vacation would include ****** (free) and that is not the case. Still looking for a summer vacation deal to the Caribbean? . The bottom line is that this ownership is actually much more experience than if we took a vacation without it. Divi Resorts - Apps on Google Play Owner Relations or Divi Reservations Departments. Yes, simply use the Contact Concierge or Contact Activities button on the app anytime by filling in your request and leaving your contact information. . Yes, a credit card is required. Choose your dates to book todays available rooms and rates. Divi Resorts can be contacted via phone at 919-419-3484 for pricing, hours and directions. The sales lady told us we could get a $100 off if we attend a sales presentation. You can access important information, make reservations, access special offers, make payments and more! If this ownership had been described to us in an accurate light, we never would have agreed to move forward and sign a contract. Our records indicate this matter was resolved directly with the customer on or around August 18, 2022, and customer traveled to ***** for the scheduled vacation as planned. promo code: 30off. At Divi, we strive to be as helpful as possible throughout your Caribbean experience. I got the call that my father had passed while we were away and we even told ****** about it, he even offered his condolences. There is no minimum night stay requirement on room-only reservations. Not only that, but we were not in the right headspace to make a decision like this. At least eight characters. You can learn more about our cookies in our Privacy Policy. We recommend using Google Chrome browser when registering or accessing the portal. No. The resort is surrounded by a beautiful 9 hole golf course, The Links at Divi Aruba, which features a clubhouse and an on site golf and tennis school to improve your game. I'm looking over the point system and I could go on two or more vacations a year for the yearly cost. Aruba Phoenix FAQ | Divi Resorts IT'S ALL INCLUDED FOOD, FUN, & FESTIVITIES, ENJOY PEACE OF MIND WITH TRAVEL INSURANCE. through hotel room suppliers and through global distribution systems where hotels Reviews from Divi Resorts employees about working as a Customer Service Representative at Divi Resorts. Note that complaint text that is displayed might not represent all complaints filed with BBB. 458-2668, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Contact Us in Oranjestad, Aruba | Divi & Tamarijn All Inclusive Resorts divi resorts divi carina bay all inclusive resort divi hotels marketing inc divi divi carina bay beach resort & casino divi carina bay beach resort Divi Resorts Global Presence Search All Employees Service, Hotel TIP: If you are a Divi Resorts Timeshare Vacation Owner or if you booked a stay through our NC call center, you can find your confirmation number in the email you received after booking your vacation. To learn more about our enhanced hygiene standards and safety protocols, simply visitourCLEAN CHECK page. BBB Business Profiles are subject to change at any time. I called and they dropped my 1st call after spending 15 minutes on hold, then another 15 minutes later my call was finally answered and the representative was not helpful only confirming that my contact had been cancelled, my $1000USD and the rest of my remaining weeks were forfeited. 30% off divi vacations. At Divi Resorts, we are committed to maximizing the value of your Ownership by keeping you up-to-date on industry trends and news from our company. A maximum of seven (7) free nights can be earned. Reset. Each reservation will have to be checked in and charged separately. I receive a email back from ************** and she was very rude. All free nights must be used in one consecutive stay and cannot be split between room only and all-inclusive. Simply open the app and visit the directory. We signed this contract under emotional distress and taken advantage of just to get our money. Combine these deals with our all-devices booking engine, strict privacy focus, and world-class Complaint: 18838781I am rejecting this response because: We have been going in circles for months now. Welcome to the world of Divi Resorts Vacation Ownership! Look no further than our SUMMER BLOWOUT SALE, where all resorts are up to 50% Off! Review of Divi Village Golf and Beach Resort Reviewed February 2, 2011 My family purchased a timeshare for the Divi Golf & Beach Resort 2 years ago. it's back! At this point there has to be a specific person who handles this stuff on both ends, the Divi side and the Interval side who can sort this out. From there you will see all of our current promotions with links to learn more about each. **We were told no black out dates, and there is nothing BUT black out dates for the free vacations to be used within 1 year. We were told this was a ************ Membership with so much to offer and NOT a timeshare. Exploring which resort and island matches your vacation dreams is a breeze on our new website! See details. After many attempts to navigate the Divi website and contacting them about assistance with booking, I found out several things that had been omitted from the presentation during my purchase. Welcome to our travel agent portal, an easy and convenient way to keep track of your bookings and commissions all in one central location. Pay & benefits *Please contact the Front Desk for assistance if: We recommend that you visit the front desk for assistance with clearing up any account balance issues prior to using the mobile app for express checkout. They were neither flexible nor helpful and that I either used it, sell it or lose it and I did not trust them to lose another $1000 therefore I refused to pay my maintenance fee for travel in 2022. Check out our recent Instagram posts, follow us & stay in touch! Enter the last name listed on the reservation and the confirmation number listed in your original confirmation email or the pre-arrival email you should have received 24 hours prior to check-in and click. Regards,******* ********Legal Therefore I have to request a partial reimbursement for my physical restrictions/disability. Divi Resorts Owner Portal That's all you need. book now. From our main page scroll down to the Gallery. This elite benefits program offers you additional savings on many of the vacation services and amenities youll enjoy each time you travel to a Divi Club Destination. 5. We are not owned or Quadrangle Drive, Suite 210Chapel Hill, Since then I have been writing for a solution to be absolved from this useless agreement, poor customer service, threatening intimidation responses. If not, please enter that information and click. It sounds good but don't sign up for it. Divi Resorts Customer Service Representative Review - Very - Indeed Visitors 13 years and older must pay USD $75 per person, per visit, and visitors 12 years and younger must pay USD $10 per person, per visit. Does the app require internet connection? Stay away from Divi resort vacation club! Divi Resorts Careers and Employment | Indeed.com When can I start my express checkout and how do I do this on the app? Free Stay Certificate must be issued by Divi Resorts before a travel agent can book a vacation. When can I start the express check-in process? If you are heading to one of our resorts, you can take advantage of express check-in and checkout right from our app. I contacted Divi to explain my current situation with my ex. Call our Divi Reservations Department at 1-800-367-3484 to book with a live agent. If I use express check-in, do I still have to go to the front desk upon arrival? If you booked through the Divi Vacation Club, online at www.diviresorts.com, on our Divi Resorts mobile app, or through a third-party such as Expedia, Booking.com, etc., you need to contact our Divi Reservations Department at (800) 367-3484 or via email at info@diviresorts.com to request your confirmation number.