novant health patient complaintsnovant health patient complaints

They have not responded. This can provide reassurance to potential customers seeking quality products or services. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks. I've called the number provided by Novant Healthcare, ***, over 14 times prior to the surgical procedure to inquire about price and estimate cost of procedure and insurance cover. she made note of my illness history and discussed on shoulder pain.Then Novant sent bill for this visit as preventative visit as well as office visit for non preventive charges to insurance which insurance put under my deductible I have followed up with Novant more than 20 times asking to reverse these charges as my appointment was only for preventive visit and no other treatment was taken from FPO. I find this practice to be deceitful and unethical. Reset. She was completely out of line and even then, I was scared to call and file a complaint because I thought they would cancel my surgery. Date: 05/09/2022 Nickname: NOVANT HEALTH *** MEDICAL CENT- Address: *** Amount: $50.00 Date: 04/14/2022 Nickname: NOVANT HEALTH *** MEDICAL CENT- Address: *** Amount: $200.00 They refuse to apply the payments and every time i speak with someone its a different response. Then reception insisted my PII including social be discussed with the door open and unknown non-staff people in doorway. I did nothing at all. They kept me overnight to watch me. Before seeing the doctor, the nurse first checked *** height, weight, and blood pressure, and then swept *** with a device and saying that *** eye exam is OK. We thought that this clinic uses such advanced equipment to measure vision, until we received a *** of $45 from the clinic, and we looked at the *** details of our own insurance company and told us that the clinic used lazy eye detection equipment to test *** eyes.First of all, *** does not have myopia that is inherited in the family. Raashid Haque MD (3/5) I contacted Medicare for a explanation. Privacy Policy. As an e-advisor, you can offer feedback to help us find more ways to improve care. A few weeks later, I received a bill for this visit. This should have been made clear to me at my appointment, since it wasnt, it is an error that needs to be rectified. This has just happened again after Novant indicated in Sept 2020 as part of resolution agreement that a duplicate account for my name was generated which was prompting the system to invalidly claim bills were not paid. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I had a doctor during day shift who examined me, but all my concerns continued to be ignored. During this same visit a complaint was filed with the Novant hospital team due to the terrible care that was received and HIPPAA violations that occurred. I was told it would be covered with my insurance. I gave my health insurance provider information. Thank you for sharing this information. I had CT scan of my chest performed at a Novant facility on 03/27/23. It is a general medical and. I also asked her to change the status of my bill to "On Hold/In Dispute", so I would not keep receiving emails from Novant Health to pay this bill. I have yet to receive a call from a representative from that Department. Several days passed and still no response, so I can only ask your help to solve it.We came to *** last year. In the meantime My name is Daniel Jones. 16 Photos Want to work here? This was incorrect as that was for CA, in state plan, not out of state. Stop blaming the patient and take responsibility for the failure at novant. We are working with ************** to resolve her concern. They left the urine in the window overnight and never sent it to the lab. The online application was not enough, the financial advisor *** said, so she sent me a form by mail to fill out. Turns out it was lab results, results that I never saw and had to again go out of my way to request despite multiple check up visits post-op. Yes, we track handwashing. Abide by the Health Care Cost Reduction and Transparency Act of 2013: you have to tell someone what their cost will be in advance. We are working with ************************** to resolve their concern. Considering my allergy information, Dr. P did not dispense good medical judgment when she prescribed an inappropriate medication for me that resulted in adverse reactions, requiring a second visit to Novant Health. I paid out of pocket expenses for my visit and out of pocket for my prescriptions. Notes havent been finished from my *** visit so I cant even understand what the doctors told me to do or what is wrong. She also recognized me from the other day and I told her that I need to see the doctor again due to the adverse reactions to prescribed medication. I have tried through numerous calls to dispute this charge and have been told someone will call me back but has not. The contact said they answered everything, but they didn't answer my questions and talked about billing. See details. We are unable to stop payment for an ACH transfer that has been processed, however; you can provide consolidated payment number1041422445B8041422 and 105092288D03050922 to the provider to assist them with locating the payment. I have had on going health problems in *** for over a year I have seen three ear eyes nose and throat doctors , and the third finally told me I need my tonsils removed after I had to go to the *** novant hospital for help which declined me for help theyre exact words were they only save lives and sent me out the door I had to go out of network pay out of pocket and denied disability in the state of *** so I have no job or money and I was just billed 200 dollars for going to the e.r for help for my tonsils being swollen due to an oj going problem for two years now we're two novant two specialist told me two different things about my issue and I never received help period now that I goto the hospital iw anted two hours to see a doctor for five minutes which I was billed two hundred dollars for just to hear her say she only saves lives sorry nothing I can do I was referred out of network to a third specialist who said I definitely need my tonsils removed I have cyst and tonsils stones so bad I live in terror thinking I'm going to die every day and have brought this up to every novant doctor even my dentist for novant for years and I have received no help they know I have no job and I'm stuck suffering with medical debt for services I had to seek else where and pay out of pocket and I don't even have a job to pay the bills . I keep getting bills from Novant that I owe $172,859.92. At the top of your Chrome or Firefox window, near the web address, click the green lock. They were successfully removed the first time within a few months of the visit through the hospital's finance team. During the exam, the doctor did ask me if I have any other questions or concerns about my son. On Aug 20 I had surgery at Matthews Surgery Center, which is a JV between Novant and OrthoCarolina (this was disclosed). 9960 Mayland Drive, Suite 401. I thought that was it, but little did I know Next I get a bill from Novant with no detail what it's for. This was paid immediately. BBB Business Profiles may not be reproduced for sales or promotional purposes. This has just posted again resulting in me being denied a mortgage. I have received two bills from Novant for services provided on the 21st of July that were supposed to be covered. You can't meet some great ppl around the hospital for the ones that aren't in the wrong crowd. Service 24 Value 21 Shipping 5 Returns 4 Quality 16 Positive reviews (last 12 months): 0% View ratings trends Same for other blood tests that they ran. And yet and still I have this $11,000 bill. While talking to them about my March bill and saying that it should be paid by medicaid since it was the birth of my child. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Dr. Webb does not have any patient reviews. She said that it is not her department but, left the phone number for financial services and that they could answer questions. Today, June 13, I received a voicemail from Novant Health that threatened me with a collection agency if I don't pay outstanding bills within 30 days.I called the number that they provided, and I was informed that one bill has 61 days until payment, and the other two 120 days. Then I get another bill for apparently a Nurse Anesthesiologist. Tests were not ran in a timely manner, I was called a different patients name and the MD thought he had performed everything already, when nothing was done, 2 hours later.My second visit, more recently this week was just as disappointing. I want my overpayment refunded back to my debit card. I then had my daughter March 5. In 2018, Matthews Medical Center launched a pilot program to electronically track handwashing by individual team members . Take total control of your health and wellness. I sent a message to my physician to say my insurance does not cover annual physicals, but does cover pap tests. The cost of healthcare at Novant Health has also been a major issue for many patients. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. January 26,2019 I went to labor and delivery at Huntersville medical center because I was having symptoms of pre-eclampsia. Someone from billing called and left a message. Never saw a *** despite being billed for one). . Novant refused 3x to recode the service even though my insurance spoke with them twice and I did at least 5 times. I enjoyed working with my co-workers at Novant Health. Lying on a tenant is unacceptable so if shes willing to do that to try and get $500 from me who knows what she will lie about with the patients i told her i would pay her her money she continues to harrass me and she trying to take my job from me, Desired outcome: *** said all was correct, because the doctor said she was treating me for chronic conditions & since i was questioning my care they were sending to risk mgmt. I do not know how many times I have explained to the doctor's ****** who was supposed to submit prior approval to BPA but did not. Even though this test failed they still billed my insurance company and in turn me. Overall I have had a very negative experience with this office and their lack of compassion over issues they themselves caused. Was seen in Haymarket/Manassas, VA emergency room at Novant hospital 4 years ago. However I was never given an option, made aware of the cost, or advised of any charges until months after the treatment. Novant continues to skip *** and file only with *** who has in turn notified them they need to file with *** FIRST and then file with them (BCBS) NEXT for secondary coverage. Novant health put it as an annual physical, not me. I went home trying to recuperate from the Virus I was fighting. I refuse to be responsible when it was their doing. Overview 1.9K Reviews 3.1K Jobs 3.3K Salaries 210 Interviews 623 Benefits 11 661 Diversity + Add a Salary Novant Health Patient Care Associate Hourly Pay Updated Jun 14, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Total Pay Estimate & Range Confident Total Pay Range The $115 Labcorp bill is also affected. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I was left waiting to know if could leave. Over the course of the last 8 months, I have made over 30 phone calls, sent complaints via email, left messages, went to the Novant office, and this issue still has not been resolved. However, if you or your child have respiratory symptoms such as cough, sneezing or fever, please wear a mask within our facilities. I was told my responsibility after insurance would be $1696.54 which I voluntarily paid. I received inadequate and poor care, but I am expected to foot the same bill as remarkable care. I was told that I wouldn't be charged for the Covid-19 test. 35K+ Team Members. The treatment that I received with *** and his staff was completely unwarranted and unnecessary. I wasn't bothering anyone or doing anything wrong. They didn't bother to itemize or give a detailed explanation of the charges to either BPA or ******. We have reached out to the patient to resolve their complaint. Yet, in Dec 2021/Jan 2022, the doctor is stating she has been treating me for chronic conditions and was doing so on June 4 physical. I spoke to *** that stated shed give us 20% off if we pay in full today. Health news and tips for the whole family. How would you like to be contacted * Email address * Phone number-Text . Hello Sir/Madam,Regarding this incorrect medical *** of $45, I have sent an email to the billing department, and the billing department asked me to contact the doctor. On top of all this, I had a horrible experience with the anesthesiologist because they rotate them through the center with zero care for patient care. 4 months later we are here again with it showing up on my credit report without notification or legal validity. I asked questions about why it was stated I have medical conditions that i don't have (proven by my records) & was told I was dismissed as a patient. My father has TWO active insurance policies for these dates. Had to call and have them take my name off.Now, the insurance she has through the university has paid her bills leaving around $500 to pay.She has asked for financial assistance but, they said she makes too much money.She has made $1800 through work study and $200 from Door Dash.They considered her student loans/grants income!? Phone: 800.955.1819 or 804.367.2106 | Fax: 804.527.4503. Novant Health took it a step further. after disputes. I got a letter in the mail from novant saying that bcbsnc paid me and I have to pay them. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Got there around 8PM or so, was not called back until about 10ish then called after 11pm to see the dr. *** asked me a few questions , looked at my rash from what I stated was an allergic reaction from possibly my *** medication, had a nurse give me 2 pills (hydroxyzine)for itching, drew tubes of blood and sent me back to the waiting room. Thank you. I have sent 3 messages to Dr *** about having someone call me to priceless this refund. If no notice is received, send an email to complaints@ncmedboard.org. On March 22, 2023, I had my Annual Physical with my internist, *********************************, at Novant Health First ********* Physicians EpiCentre. I've provided the following information from my HSA *** several times: Our records show that the payment for $200 and $50 was issued to Novant Health *** Medical Center on 4-14-22 and 5-9-22 via ACH transfer to their bank account. The receptionist was RUDE and loud with him and this is something that needs to be TOLD to patients BEFORE THEY CHECK IN at least they can decide to stay or leave.I received a bill from the hospital for this visit for $2415.00 in which $1747.00 was laboratory(tubes of blood not even a urine test)--RIDICULOUS when 2 days later I was sent to the same LABCORP on this same property by another Dr and literally paid less than $15 for 4 tubes of blood drawn plus a urine test.THIS IS PRICE GOUGING BEYOND GAUGING. ive been going back-and-forth with Novant health and they still havent released my money and I have a confirmation email that they approve the refund. She needs to be dealt with lying on someone else because i chose to leave is not professional at all. Firstly, the reception refused to accept any emergency contact information for my wife either phone number or email address. Business Response Thank you for sharing this information. I had already paid 4k for the surgery on Oct 13,2022. We are working with Mrs.JEFFRYSTEIN to resolve her concern. Novant also has filed a Covid-19 test claim to my insurance, and the lab has billed me with the amount that my insurance did not cover. Novant Health Rowan Medical Center. Hospitals should assess their culture of safety and hold leadership accountable for implementing policies, procedures, and staff education to improve the culture of safety. I am rejecting this response because:It is open for sometime and still not resolved so I contacted BBB, I had left voice message earlier and also talked to associate today, she is of the view coding is correct for bill chargesI explained that I went for only preventative appointment and nothing more but bill charges are for additional services provided not asked for and without informing me that these are not part of preventative visit, she understood my frustration and will take it to management of this claimthey are still not prepared to rectify this claim, no communication is done after my previous messages on BBB, Per last call, they were to check with Management and check on my incorrect billing and never got back, please ask them to reply over BBB on what is final resolution. If you review the prior physical, no conditions are listed. Per Novant Health, "your provider treated you with your health and safety in mind. I went to Novant Health *** for an annual physical on July 21, 2022. I can't review any type of help I haven't applied for and this is wrong Todo to someone who has enough going on 200 dollar *** for what ? By 4pm we were back in the er for hallucinations. Something that can easily be fixed. I received a letter the next week saying that I owed $120.00 more and with a discount $58.00 if i pay by the end of May. Novant Health said that they would contact me to resolve the problem. I had to wait 2h47 on the patient waiting pre-op room because the procedure was delayed. I checked beforehand in the first week of February, If this office had ran my insurance we would have known that I had no health insurance coverage at that time and I would have left the office before even beginning the office visit at all. I continued to ask *** violations questions with no answers. Thank you for sharing this information. Customer Reviews are not used in the calculation of BBB Rating. After my health ******************** and Blue Shield processed my claim they covered all of my surgery except $1,021.88 [ EOB attached outlining what was paid to Novant]. We thought we had paid the bill back in January. Work study is considered financial aid.She has no job and all her student loans/grants have gone to paying for the university.How does she make too much? Since I am diabetic and have thyroid diseases, bloodwork to check my kidney, liver, and other organs and such is also covered. I also had to call several times, after procedure, to reach a representative whom would provide me with the procedure codes used for the procedure and detailed bill. Billing & MyChart chat Medical Records & Attorney chat Email Anytime: NHCSCC@Contact.NovantHealth.org Pay Bills Online Appointment Scheduling Get help with: Scheduling an appointment Finding a location Finding a routine or specialized care I am rejecting this response because:Novant is not working with us to resolve this. We have reached out to Ms.*********** for resolution. I have contacted Novant health for my account *** by email and telephone to correct my *** to reflect payments made from my HSA account for services for provided on PT(631.89) January 2022 -a total of 300 was made from my HSA account only 50 was applied to services for January 2022 they claim they can't locate the other 250 dollars that was paid. I am a cancer patient of Novant/Lake Norman Oncology and have Stage IV metastatic breast cancer. At this point in time my husband was seen & we went on about our business now come December 2 got a phone call from Novant Health stating that we have an outstanding ***. 3 State Service Area. Weve lived at this residence since *** never had any issues with our mail. I was in severe pain throughout my stay. Im sorry but yet again my insurance wouldve paid all but $30 Im not paying $189 when I shouldnt have to. Our scan shows Novant Health website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. Last year, I called Novant Health to report the manager *** after she inappropriately addressed a situation. Desired outcome: The account for the May 6th visit ($30) was placed with MediCredit, Inc., Maryland Heights, MO, in October . For the huge overturn they are lenient on employees tardees. Not to pay the extra $58.00 since it was never mentioned at front desk. I owe ZERO since my insurance pays 100%. Help decide the details of your plan of care. Some customers have also complained about medical errors and subpar treatment. This business made insufficient attempts (ZERO) to ever notify us that they needed payment. After several requests, I was finally sent an estimate. I paid for my refill visit & labs less than a month ago. I was transported via ambulance directly from an airport as I exited a flight. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This complaint was posted by a verified customer. I have spoken to at least a dozen people and nothing has gotten resolved. 3.0 177 Ratings Free iPhone Screenshots We're relentlessly reimagining healthcare to help you live a happier healthier life. Please click on the country abbreviation in the search box below to change to a different country location. Email: OLC-Complaints@vdh.virginia.gov On SAFETY NOTICE: ComplaintsBoard has determined that Novant Health has an exceptional credibility, near-perfect reputation level of trust, with a legitimacy rating that is more or less around 87%. 62 complaints closed in the last 12 months. I met with The oncologist on February 2, 2023 and later received an out-of-pocket bill for $484. I am due a refund from Novant Health that I have been trying to obtain since April 29, 2023. March 19, 2023 . Despite paying them, Novant put (without notification) 3 bills which were paid on my credit report. Note that complaint text that is displayed might not represent all complaints filed with BBB. Novant Health is committed to keeping you safe and healthy. I was not an emergency room patient, nor was I given any type of emergency assistance. Complaint Type: Problems with Product/Service Status: Resolved I visited the Novant ************ hospital in ********* ************** on July 9, 2023. Very unusual considering TRICARE for my husband is paid at 100% & we have never had any issues. I was asked 3 times, but different nursing staff to confirm my allergies were to bees and to Mastisol adhesive. Preregistration for all visit-procedures can be . 1.8K+ Physicians. They had my insurance on file, so I assumed they had pre-authorized the procedures since they told me it was covered. I had an appointment 9/12/2022 to get my meds refilled & do bloodwork. I would have refused the services if I had been told they weren't covered, but the doctor and the nurse practitioner both told me multiple times everything would be covered. So I called the police but before the police got there, my Uber got there. The complaint has been investigated and resolved to the customers satisfaction. I was told no problem. So I waited in the main lobby waiting area for my Uber and nothing was said from anyone else in that particular area of the hospital. This case eventually escalated to another department of Novant Health in Charlotte, who conducted the investigation in October . This complaint is regarding (2) different visits to the Novant Health *** Hospital Emergency room.Unfortunately, I have went through risk management and patient relations regarding my first visit and my concerns were completely ignored by risk management. Business Response Thank you for sharing this information. A final resolution has been presented to *************. I immediately call Novant health and they told me that they would request a refund. Join Novant Health Community Voice, our patient and family advisory council. Despite paying them, Novant put (without notification) 3 bills which were paid on my credit report. This review was chosen algorithmically as the most valued customer feedback. That makes no sense at all because novant is not even in network and the deductibleiis $33,000.I got another letter saying that blue local is refusing to pay because I haven't done what I was suppose to. Was seen in Haymarket/Manassas, VA emergency room at Novant hospital 4 years ago. This will surely increase the credibility of your complaint. Take my black a** outside and sit on the bench. So, I had to deal with that. If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. I do not want this BBB case closed until Novant Health billing has billed everything appropriately and I have a final resolution. A typical day is starting to work on time getting your claims set up to work and start working them. Inside, the letter has typed my first name, middle initial, last name, my Age, my Novant Health Account number, the last 4 numbers of my Social Security Number, my current Address, my Date of Birth, my current Phone Number and another number associated with my application for Financial Assistance called an MRN number. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Learn More. This is ridiculous to have to deal with this for a year and a half with no resolution. At the time of service I specifically asked the charge for the treatment as I did not want "any surprise bills" and I was told I was only responsible for the co pay of $50 which was paid at the time of service. *This company may be headquartered in or have additional locations in another country. This is very ridiculous and if they were not receiving any payments why can I not pick up the phone and call someone. Novant Health has left an official reply on this complaint.