breck's customer servicebreck's customer service

Oops, there seems to be an error, please re-enter your email address. Box 65 Guilford, IN 47022-0065 Order Phone: (513) 354-1511 Customer Service Phone: (513) 354-1512 You can access your Shopping Cart at any time by clicking on My Cart at the top right of any page on our web site. . of the 39s I have faxed my cancel checks my bank statements , and have However, I received a letter from Visa stating that it had been longer than 60 days since the purchase, and they could not issue a refund. Honestly, I've never dealt with such an incompetent company for plants before. If you received a special offer or discount that isn't reflected in your Shopping Cart, please enter the Account and/or Offer Code number you received with the special offer and click Apply. This company sells you promises a date range in your invoice and then never delivers . I have been a Brecks customer for years. If you have any questions or concerns about your order, simply call our Customer Service staff at 513.354.1512 or email us at service@brecks.com. No need to return any plant. Your order has been processed! I waited 3 months till the box with flowers was delivered. being mailed. Upon arrival, I contacted the company because most were dead, not dormant. Enhance your landscape with useful tools and beautiful garden dcor. Customer Resolution Box 3979 Lawrenceburg, IN 47025-3979 Order Phone: (513) 354-1511 Customer Service Phone: (513) 354-1512 Fax: (513) 354-1505 Customer Service Email: service@brecks.com Order by Fax Fill out the catalogue order form and fax it to us at (513) 354-1505, 24 hours a day, 7 days a week. Enhance your This fall I ordered some bulbs and planted them; will have to see if they come up next Spring. I tried calling the number on their catalog and it ain't working. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Long-Stemmed Perennial Tulip Duet Super Sak. 7 I will not be purchasing any items from Breck's in the future. Hi, Return to the Customer Service Help page or send an email directly to Customer Service . I even tried soaking the bulbs in water for a couple of hours to see if that would help, but it didn't make any difference. Canada. As a result, only 0% of 7 complaints are resolved. unauthorized distribution of personal information, Read full review of Breck's Bulbs and 1 comment, customer service contact information for Breck's Bulbs. Thank you and have a great day, Breck's accepts the following credit cards: Have another question? Long-Stemmed Perennial Tulip Duet Super Sak. Normally I do not post a review unless the service is exceptionally good or BAD! The bulbs were in tact and I followed the instructions provided. The company has failed to correct [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Hey Brecks.you're customer service phone number (513)354-1511 is not working. Shop plants by zone, size, color, sun requirements and more! To make matters worse, a lot of the bulbs that did arrive were moldy and/or rotten. select This site is protected by reCAPTCHA and Google. After 40min on the phone, and many times placed on hold, sometimes not telling me the agent said that if I send a payment now then my $10 late fee will be waved but I still have to pay for the finance charge. I asked the representative what kind of guarantee they had in place to ensure that I wouldn't receive the same poor quality products if I decided to reorder, and she told me that they would just give me in-store credit again if I had any issues. We also ensure all reviews are published without moderation. Will definitely order more and will definitely tell anyone to purchase from Brecks. The order was received by Breck's on 1/14/21 with estimated ship date of 5/14/21. Our scan shows Breck's Bulbs website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. See Frequently Asked Questions. Breck's Bulbs Customer Support Rated Extremely Low, Click here to get notifications about new complaints of Breck's Bulbs. However, I was disappointed when they finally arrived on August 30. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This complaint was posted by a verified customer. They told me that there are no representatives in the US, so I had to talk to them. And to make matters worse, the "refund" I got for the tulips was just store credit. I used to love this store, but now I'm not so sure. ET or email us at service@brecks.com. Return to the Customer Service Help page or send an email directly to Customer Service . Thanks, Enhance your Below are the details. I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Our scan shows Breck's website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. Copyright 2023 Gardens Alive, Inc. d/b/a/ Breck's Gifts. [A default letter is provided here which indicates your acceptance of the business's response. Is that really a good deal? Once you've placed an item in your cart, you can Checkout or Continue Shopping. You may also mail your order to us in the envelope provided with the catalogue. I really don't recommend ordering from Breck's. Holiday Order Cut-Off Dates Shipping Schedules Amaryllis and Bulb Gardens Houseplants Ordered a bulb for a cancer patient in January. Likelihood of customers making future purchases. They won't close all the accounts they made for me, and I'm tired of paying for things I never even received. Customer Service Phone: (513) 354-1512 Customer Service P.O. Follow. Return to the Customer Service Help page or send an e-mail directly to Customer Service FedEx Economy Ground is not the "most efficient and . I do think they are a bit slow with shipping but I'm usually satisfied. Not reputable at all. Thanks for nothing. Timekeeper Is this your company? To my delight, I received large, green, and beautiful iris plants that were properly packed for shipment. Brecks is proud to be Americas largest direct-to-consumer Dutch bulb importer, but 200 years ago, it was just a man with a dream and a passion for flowers. Use RevDex to, Increase visibility and credibility of your review by. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. Breck's in Guilford, IN is a mail order gardening company and importer of Dutch flower bulbs. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Submit a complaint and get your issue resolved. That's just annoying. Free Catalogue . [redacted] This company is continuously harassing me and refusing to discontinue mailings to my house even after THREE complaints to the BBB about them. I placed an order for some iris plants on May 15, and I was eagerly waiting for them to arrive. Order by Phone So, if you're thinking about ordering from Breck's, I would definitely avoid them. help you obtain a merchandise credit. I reached out to Brecks to express my disappointment and they offered me a credit for the next planting season. I mean, come on! of your Favourites at Great Low Prices! Ms. [redacted] Thank you for your correspondence. Brecks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Its going to take another month to ship. Thank you, [redacted] Brecks Customer Dispute Resolution, Mr. [redacted], Corporations are allowed to enter into contracts, sue and be sued, own assets, remit federal and state taxes, and borrow money from financial institutions. I really hope they take my comments to heart and work on improving their quality control. But honestly, the whole situation was just sketchy and I'm not impressed with how Brecks handled it. service . Contact Information * E-mail Address: * First Name: * Last Name: * Zip Code: Order Number: (if applicable) Account Number: (if applicable) * Category: * Comments: Have another question? Offer Code: Enter Item Number: Who is this for? Breck's will take forever to ship, and in the year 2022 are unable to send a bill through email. I apologize, I could not locate any orders on your account for the Dirty Dozen Iris Offer. Breck's has a rating of 1.21 stars from 99 reviews, indicating that most customers are generally dissatisfied with their purchases. I know that it is not my gardening skills, as the Dahlia bulbs that I purchased from Home Depot are flourishing in my garden and look beautiful. I ordered a bundle of 5 Hostas on special and a bundle of Daylilies - total order with free shipping. I decided to look once more for a ship date today and got into a chat with someone at Brecks. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Order finally shipped on 9/22/21. Overall product shipping and delivery process. Am wary of planting them thinking that they might not even grow. Quick Order makes it quick and easy for you to place an order using just the item number. The "rush shipped" them and it moved the date back a day. BRECK'S. Garden Essentials + Follow. Breck's is proud to be America's largest direct-to-consumer Dutch bulb importer, but 200 years ago, it was just a man with a dream and a passion for flowers. Honestly, I don't think I'll be ordering anything from Breck's again. I tried to call to get a status of my order and received a "this number. I had to call the place to see if they have in the meantime charged me. Offering the finest merchandise available at See more 4,340 people like this Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Breck's claims they sent bill through mail, which I never received as I'd moved away from the address in question by the time they sent it, and they never many any attempt to send any statement electronically. The agent said he made a note on my account that the issue was resolved by removing the late fee. I recently made a purchase from Breck's website, spending around $150 on Dahlia bulbs during the winter of 2021. Thousands of gardeners trust Breck's each season to deliver the biggest, best bulbs from the fertile fields of Holland right to their doors. I have never been a customer, but still contacted them directly to request they stop sending mailings to my house, and they outright refused, leading to my first complaint with the BBB. Your order is important to us, and we want you, our customer, to be completely satisfied. I don't think so. about businesses and we make it easier for their voice to be heard by the companies. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They really need to step up their game when it comes to satisfying customers and dealing with issues like this. Received an email on April 21 that the bulb had arrived in the US. I am attaching a copy of the invoice and credit issued ($65.97) which is the product total for order [redacted]. Cant believe I ordered from these idiots. Your order is important to us, and we want you, our customer, to be I gotta say, I'm not too happy with Breck's. I apologize, many of the emails sent are for 'flash sales, or limited quantity' specials, and while the individual items may be available on the website, the special is not. You may use our Chat feature to connect with one of our Customer Care Representatives if you need immediate assistance regarding your existing order such as, requesting to cancel your order, update a shipping address or update your credit card information. Large Quantities And this was six months after I placed the order! Anyone can write a Trustpilot review. Large Quantities I finally got fed up and called customer service. To find the items you want to order, you can use any one of our search functions. Need Help? This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction. And let me tell you, planting bulbs in the bitter cold and dark days of December is not my idea of a good time. 9353 Graham Road West Lorne, Ontario N0L2P0 Phone: 800-644-5505 Fax: 519-768-3941 Customer Service Email: service@brecksbulbs.ca landscape with useful tools and beautiful garden dcor. I was so mad that I sent an email detailing my outrage. A customer service representative will be contacting you for your account information. Others have reported issues with shipping and delivery, with some packages arriving late or damaged. Returns 42. I received my orders separately and no billing statement. Shop plants by zone, size, color, sun requirements and more! They should obviously ship them to me for the price I paid and not require me to pay shipping. Breck's Bulbs as a website that uses an external review system. What the heck kind of shape will it be in when and if it ever gets to this woman? Please note that we cannot ship outside of the 48 contiguous states. Im a seasoned gardener and havent had issues with any plants Ive purchased from big box stores. I called and they apologized and offered to give me a credit of the sale price of $16 for the Hostas. Funny how they can send you an email every day to "hurry up and order your amaryllis" but not fulfill my existing order and then act like I'm the bad guy for ordering it. Unfortunately, the bulbs arrived very late in the planting season and were of very poor quality. Click here to get notifications about new complaints of Breck's Gifts. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Breck's. The parent company of Breck's Gifts is Breck's Gifts. 2023 Trustpilot, Inc. All rights reserved. Once you've verified your order information click the Submit Order button at the bottom of the page to complete your order. Then, a week later, I get MORE mailings from them. Breck's Gifts is a Corporation. I'll give them one more chance with these Dahlia's, but if they don't turn out well, I'll be looking for a new place to buy my gardening supplies. Postal Service. They have a heavy smell of mildew. Fax: 513-354-1505, Customer Service Email: customerservice@brecksgifts.com, Have another question? It's such a shame because their website and brochures make everything look so beautiful, but the reality is just so disappointing. SAFETY NOTICE: ComplaintsBoard has analyzed Breck's and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. Let's see what my next statement says. Companies can ask for reviews via automatic invitations. P.O. We did not receive any response on the balance due until we received a call from you on 03/18/15 stating the payment was "they delayed the shipment and then delayed again and again. Search a few daffodil varieties on google images to get an idea. The last order that shipped ([redacted]) for $39.94 was what Ms. [redacted]refused. NEVER will I order from them again. We don't even bother reading their emails anymore. Products & Services Ships in SPRING: begonias, dahlias, daylilies, gladiolus bulbs, lilies,. She was actually helpful and got me my refund. Breck's will take forever to ship, and in the year 2022 are unable to send a bill through email. More posts you may like r/gardening Join 2 days ago As a result, only 0% of 10 complaints are resolved. So I called up their customer service and let me tell you, it was not a pleasant experience. Breck's, oh boy, where do I even start? But that's not even the worst part. I've been ordering from Breck's for a long time now, and I consider myself a pretty experienced gardener. Shop plants by zone, size, color, sun requirements and more! Call Customer Service at 513-354-1512. I have included a copy of the email sent, order and key code information. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Breck's Bulbs, Breck's Bulbs earns 91% level of Trustworthiness. Return to the Customer Service Help page or send an email directly to Customer Service . They also said that the surcharge is charged by the greenhouse or manufacturer of the items, so they have no control over it. There is no balance due. While Breck's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. I have indeed been a customer of Breck's in the past. Breck's ranks 113th among Gardening Supplies sites. Overall, Breck's seems to have a lot of issues with product quality, shipping, and customer service that need to be addressed. Food Sale Catalog Quick Order Shopping with a Breck's Gifts catalog or mailer in hand? His first book, The Young Florist, has the significance of being only the second book about flowers to be published in America. Ordering from Breck's is easy. Pricing of products and services. So, I'm leaving this review up for good. Order by Mail Desired outcome: They have a heavy smell of Breck's Lack of Customer Service and Billing Issues. Instead of ever trying to call or email, they passed the account balance on to a debt collector. After I put the brief response, selected Complaint Overview, the attachments came up. Because it was not received by the beginning of April, the account was turned over to the Collection agency which does void all guarantees. Gardens Alive! I was frustrated with the response, and I decided to fill out the contact form on the Breck's website. The last order was received on 06/02/16 for Fall Poppy Collection ($29.94) which shipped out on 09/24/16 Order 61540413400 (delivered 9/29/16 1:19 pm). Verification can help ensure real people write reviews about real companies. Revdex.com: ET, to speak with one of our friendly Customer Service Representatives. The next order was received on 05/14/16 for Fall Bulbs which shipped in two parts ($44.92) shipped out on 09/02/16 and ($37.96) shipped out on 09/17/16 Order 61350271400 (delivered 9/26/16 2:44 pm)/61350271401 (delivered 9/22/16 1:14 pm). Call (513) 354-1511, Monday - Friday, 8:00 a.m. to 9:00 p.m. Large bulbs ensure a generous stalk of blooms, . - The company has failed to correct billing errors These reviews may indicate issues with the company's products, services, or customer support. This year, I decided to give Brecks another chance and placed another order. We'll happily replace it or send you a merchandise credit. Too Many Emails: A Review of Breck's Bulbs, Disappointing Quality and Refund Policy at Breck's: A Gardener's Review, Breck's Review: Poor Delivery, Bad Customer Service, and Sketchy Refund Process, Unreliable and Disappointing: My Experience with Breck's, Disappointing Experience with Breck's: Dead Plants and Poor Customer Service, Breck's: Pretty Pictures, Terrible Products - A Disappointing Experience, Deceptive Deal: Breck's Shipping Surcharge and Poor Customer Service, Disappointing Experience with Breck's: Late Delivery, Moldy Bulbs, and Limited Guarantee, Avoid Breck's: Multiple Accounts, False Charges, and Rude Calls, Poor Quality and Customer Service: My Experience with Breck's Bulbs. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. It's easier to order from a company that doesn't send so many emails. Call Customer Service at 513-354-1512. When they weren't blaming Fed-Ex they decided to blame COVID - (the non deadly flu that's like a cold but the whole world needs to shut down for it). We show that the order in question ([redacted]) shipped out on 09/18/14. If, for any reason, you're not completely satisfied with any bulb, bareroot or starter plant upon receipt, after planting or once it grows and blooms, just contact Breck's anytimeno time limitfor as long as you garden. Is this your company? Their bulbs always perform. I have requested a credit for that amount to be removed from her balance. What is current serving area of Breck's Gifts? Either way, I definitely wouldn't recommend this store to anyone right now. Please do not hesitate to contact us if you have anyquestions. I'm going to keep asking for a real refund for these poor products, and I'm hoping that eventually I'll get something that's actually worth my time and money. landscape with useful tools and beautiful garden dcor. Check out whats NEW for spring planting. Joseph Breck was not only Brecks founder, but an author of two books as well. Needless to say I am not happy at all . I'm just going to go to my local nursery and get them. You can find contact details for Breck's Gifts above. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Breck's as a website that uses an external review system. The first order was received We'll be happy to help. For your reference, details of the offer I reviewed appear below. How rude! Copyright 2023 Gardens Alive, Inc. d/b/a/ Breck's. When an order and/or account is put into a 'bad' status, all guarantee on items are null and void. They DO NOT honour their promises and deliveries. P.O. I immediately contacted Breck's customer service to report the issue. [redacted]. Established by Joseph Breck, the Breck's brand was family owned for five generations, starting with a seed, lawn and garden store in Boston, MA. Oops, there seems to be an error, please re-enter your email address. A mail order gardening company and importer of Dutch flower bulbs, Breck's is based in Guilford, Indiana, and Hillegom, The Netherlands. Now, I have to wait even longer to get my money back. To cancel an order please visit Order Status page or contact our Customer Service. [redacted] Very long wait on getting the order . Shop plants by zone, size, color, sun requirements and more! We tried unsubscribing, but they keep adding us back to their list. Have another question? Even though their order form asks when you want it shipped they couldn't tell me a thing and then basically blamed Fed-Ex for their shipping turn around times of 7-10 days. It's not even what *they're growing. Breck's claims a statement was sent and that is why I am late on my payment. Unfortunately, I never received a reply from them. Additionally, some customers have had trouble getting in touch with customer service and receiving refunds for unsatisfactory purchases.