hotel planner customer servicehotel planner customer service

I'm very thankful!! But he didn't seem annoyed. Discounts. Greetings,What a great review! The properties have superior levels of comfort, amenities, services, facilities, and attention to details. Here are 8 tips for writing great reviews. HotelPlanner is a leading travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global gig-based customer service network to seamlessly serve all traveler hotel needs from a single platform. I the agent Condessa is hotelplanner okay with a young women ** women sleep outside on the ground in another country and she responded with, "That is your choice not to pay and sleep outside." Salary information comes from 7 data points collected . By going where no hotel has gone before. We see that you already have an account, please enter your password above. I ran into roadblock after roadblock in getting a refund for over six weeks. Very helpful. Frequently Asked Questions Frequently Asked Questions Please feel free to contact us at: 1-800-898-1347 / Comments@HotelPlanner.com. +1-888-311-4278. I'm very thankful!! Free mobile apps to access hotel deals and to manage your HotelPlanner account. And what time frame you have to cancel with no penalties. Thank you so much for choosing HotelPlanner.Regards,Rachel Spurling, She was very efficient she surch for the best price I could Orford she have great customer service I would used you guys any time and I would recommend you to my friends, Greetings,Thank you so much for taking the time to write us such a kind review! BTW first offered room was cheaper and free cancellation. CST 2053390-50; NST 20003-0209. Plus 0.98% mandatory charge per stay, plus tax. If you do not receive the hotel's lowest group rates, please let your planner know and we will pay for the group travel coordinator's room when you book through our site. I spent A LOT OF TIME on the phone with your non-English speaking person and she did not follow through. Each contact can select to receive group, extended stay and/or meeting space only leads. This offer only applies to rate quotes via the online group travel system or offline quotes by any hotel manager that works with our company. Listing type. Again, we are so sorry about that, it is certainly not your fault. MERSC Member Since 2022 mersc.hotelplanner.com Customer Service: 1-800-497-2175 VIPRes@HotelPlanner.com Hotel Planner Book hotels and car rentals all from the new MERSC Travel Center! We will send you a confirmation email after you complete your reservation.For groups, the hotel will be in contact with you directly. HotelPlanner's automated group booking system uses patent pending technology.9. By agent (9,515) By owner & other (631) Agent listed. Guests of the Holiday Emerald are amazed at how genuinely kind their staff is. Be creative, do what you can to personalize the guest experience, lean on cutting edge technology, and do whatever you can to accommodate reasonable requests from your guests. Lexyl Travel Technologies, LLC is the leading global online group travel services firm with operations in more than 6200 worldwide destinations. HotelPlanner.com, the leader in online hotel sales and reservations with 18 years in business is adding quality people to educate hotels on the HotelPlanner platform and sell advertising placement. It depends on what you want to change and when, but any changes must be made through a HotelPlanner representative rather than the hotel or service provider. From my job I called up Samantha at 0150hrs. Then you can contact hotels, decline bids or book instantly through HotelPlanners portal. 7 Ways to Provide the Best Hotel Customer Service, Ways to Provide the Best Customer Service. Updated: 07/19/2023. Collaborative event sales software that increases qualified leads and drives direct revenue. It's our pleasure to always help! Keep these points in mind as you hire, train, and empower your customer service employees. These are economy level properties that appeal to budget-minded travelers looking for affordable accommodations. Hello,We appreciate your amazing review. When I made the reservation I selected the senior citizen discount, but it was not applied when I received the total amount for three days. Verification can help ensure real people write reviews about real companies. How do I make changes to my reservations? First after a room availability was agreed upon, and giving payment information she then said such room was no longer available, then pushed us into agreement on another room with 30 percent cancellation and higher in price. Greetings,I will pass this wonderful review on to Madison's boss. 5 Examples of Excellent Hospitality Customer Service. 2003-2023 Lexyl Travel Technologies, LLC. An error has occurred and our tech team has been notified. Become a "Work From Home" Hotel Planner Reservations Specialist (Independent Contractor) Anywhere / Your Home Make your own hours and take inbound new reservations calls from home. Learn about why our customers rave about us. Get buying tips about Travel Agencies delivered to your inbox. Theyll have a greater ability to think on their feet when they have more power to take real action. View jobs HotelPlanner Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 9 reviews Location United States 9 reviews Ratings by category 3.9 Work-Life Balance 3.0 Pay & Benefits 2.8 Job Security & Advancement 2.9 Management I was tricked into making a hotel booking through this website which was fraudulently designed to appear as though I were booking directly with the hotel, which was my only intent. Sgereistrasse 20 Select The Best Deal. Due to a busy weekend (possibly the wedding I will be in town for) the hotel is full that weekend but she accomplished it. In this position you will set up phone appointments / zoom calls with hotels and review the HotelPlanner presentation deck in detail with each respective hotel. With Five Star Service you can teach and reinforce service skills for improving and sustaining an outstanding service level. When you requested to add someone, even though we spoke with the hotel and emailed them, you still had to pay for what your additional guest got to eat and drink. Become a Hotel Planner reservations specialist and earn commissions anytime its convenient for you and from the comfort of your home. Your booking was a prepaid reservation at an all-inclusive hotel. View jobs HotelPlanner Careers and Employment Work wellbeing Results based on 48 responses to Indeed's work wellbeing survey. Enter Reginette; and after three days of providing names and other information, denial was rescinded. We are always here to help. I cancelled my reservation for 7/22 and moved it to 7/23. Get a Quote Customer. If you have any further questions or concerns, please reach out to me directly at Rachel.Spurling@HotelPlanner.com. And the owner comped their dinner at the hotel restaurant. To qualify you must possess the following, with no exceptions. Last minute change required and it was handled fast AND correctly. Great Customer Service Amy helped me to correct my own mistake and add an additional night to my hotel stay. For media requests, please contact Bianca Ghweiler directly. Description This service will patch you to live expert Hotel Planner to assist you in making any new hotel reservation around the world. Available via iOS and Android. The type of tax collected by a vendor will vary by service and location. From thoughtful greetings upon entering the lobby to personally following up on special requests like restaurant recommendations, the staff at Holiday Emerald feel more like friends than employees. CH-8152 Glattbrugg, Interchalet Attach a space specification to your request. Compare & Negotiate Online. The easiest way to ruin a vacation is to lose something really valuable to you. We are glad to hear the situation was handled swiftly and with satisfaction. Find out how we combat fake reviews. Instead, try incorporating specific questions into your check out experience. We booked a hotel room under a wedding party with a no cancellation rule applied to the group rate, however unexpectedly our family tested positive with COVID that week. Im looking forward to staying. All parking is for a fee. It brings up all places with availability and prices. 1 Jobs 47 Reviews 7 Salaries 31 Q&A Interviews Photos Want to work here? I called the support line and they said it could not be change after reservation was confirmed. Devon was not the first representative that I called but she went above and beyond to find a room for my sister and her son when their flight was canceled at the last minute. Having protocol for certain situations is a great jumping off point. He was very polite and helpful, I really appreciate everything hes provided and helped with. Lexyl Travel Technologies is an Equal Opportunity and Affirmative Action Employer. I would like to thank the young lady who went above the call of her duties to help accommodate me and my family. Thats really unacceptable. Credit card data protection. Our reservation process is very simple. Hotel Planner Discounts Offered Exclusively to our Members! Based on your overall performance, you can expect to make from $10-$30 USD per hour. We also ensure all reviews are published without moderation. Heinrich-von-Stephan-Strasse 25 Should I pursue the automatic bids immediately? that we collect from customers and pay our vendors (such as hotels, etc.) I didn't have to call around and compare. The shop can promote themselves while also help to improve your hotel customer service. These properties are usually located in close proximity to major highways, business centers, entertainment, and shopping areas. I truly want to say that Jazmyn went above and beyond her job duties. The average HotelPlanner salary ranges from approximately $36,926 per year for Hotel Manager to $103,397 per year for Senior Software Engineer. We love being able to provide the service that our customers seek and so glad that Ms. Taimane was able to provide that for you. 2. And while the definition of excellent customer service varies by industry, the best customer service hotel can be defined by the following characteristics: At first these suggestions might seem vague. Leads are provided for our reps so they can focus on making the sale and closing the deal vs spending time prospecting. 2003-2023 Lexyl Travel Technologies, LLC. We take this matter very seriously. When I recontacted Hotel Planners they advised once the booking is confirmed, we can't adjust the total, make changes, or add information, which apparently is their standard answer. Hyatt Place Washington DC / National Mall. Get connected to a specialist and we will get back to you as soon as possible. Three Star Downtown hotel. How do group reservations work? It has a network of more than 55,000 hotels domestically and almost as many internationally. Top-notch guestroom amenities include luxurious bedding with quality linens, oversized bathrooms with separate showers and tubs in granite or marble, original artwork, custom-built furniture, and spa-brand toiletries. I rate her 20+ stars. How do I know I can trust these reviews about HotelPlanner.com? Theres a fine line between being professional and having no personality. If you have further questions or concerns, please reach out to me directly at Rachel.Spurling@HotelPlanner.com.Regards,Rachel Spurling. Seeing as you called in the day before arrival, it is even more difficult. If you are already confirmed at a hotel, you can make changes by contacting the manager at the hotel handling your group. Our content is intended to be used for general information purposes only. NOTICE TO VERMONT CONSUMERS: What is the minimum number of rooms to be a group? 7 Salaries 29 Q&A Interviews Photos Want to work here? Trip planner. Anna, Thank You! Our easy-to-use tools will allow you to compare offers and negotiate online! If you book and pay through HotelPlanner, your hotel wont ask for payment at checkout (except for incidentals). The key is to keep the survey short and sweet (think two questions, max). He went above and beyond and I truly appreciate the service! But its a great example of what stands out in the minds of your guests: If sending employees offsite to run guest errands isnt your jam, consider doing something simpler but still press release worthy. Once you book a room, HotelPlanner isnt involved in further transactions. 4 Stars Leave the opportunity for them to write their own answers but make sure you still give them simple multiple choice options. Hotwire's Travel Products Rules and Restrictions, https://vacation.hotwire.com/lp/coronavirus-travel, https://helpcenter.hotwire.com/page?p=topQuestions. Desk service so-so.23. So total legal tax and fees of 0.98% for 4 night's stay should have been $10.81. Sgereistrasse 20 Book as a group and pay the hotel separately. There are no application or training costs to you. With Hotwire you enter the date and location. Hotel customer service is the dedication and attention paid to the experience that customers have during their stay. Put your passion for travel into action as an inbound reservation sales agent with Customer Service Network Group! GB-Farnborough, GU14 7PA, Interhome Group What is the minimum number of rooms to be a group? Instead, its up to your employees to acknowledge and address those opportunities as they come up day to day. We do not incur the cost of sales tax from the vendors located in Alaska, Delaware, New Hampshire and Oregon, as these states do not impose sales tax. Parking is by valet or by using a public parking garage a block away for covered parking or across the street for uncovered. The bids were there and it made it easy and efficient. "This is a fantastic! And would not take a no answer when tried to turn down offer. These properties are usually located in exclusive suburban areas, in major downtown cities or in prime resort locations. Look for the green percentages to the right of the hotel's group rates for your group savings. 2003-2023 Lexyl Travel Technologies, LLC. Therefore, I booked directly with the hotel as originally intended. These stories put a smile on our faces. Deluxe in-room amenities include lush bedding, minibars, bathrobes, upscale bath amenities, artwork and dcor. With this hotel booking service, its like having your own personal travel concierge at your beck and call, 24x7, anytime you need them. Your review and feedback is extremely important to us and we are happy to hear we were able to accommodate you and give you the service you deserved. HotelPlanner is a hospitality website that specializes in group hotel reservations. We will notify you via email when new hotel bids arrive so that you can view the full offer details online. It may sound intimidating at first, but once you start looking for these opportunities as they organically present themselves, youre sure to find one sooner or later. 3-star Airport property. Case number ** Booking **. Hi-Speed Internet with an Ethernet connection, Commitment to specific number of hours per week/month. I called on Saturday, July 23 to make reservations and called again today, July 26 to change the reservations and get a hotel for an additional day. 22400 Flagstaff Plaza, Ashburn, VA 20148. And not every hotel can provide services that personal, especially when you need staff onsite for busy days. Interested? Enjoy your stay! Weissenburger Strasse 30 Hotel Booking. I had many requirements and they were addresses. Offering first class comfort with elegant decor, most properties have 24-hr room service with hot and cold food items, turndown and butler service, valet parking, gourmet restaurants, lavish spas, full-service health clubs with personal trainers/exercise classes, heated pools, plus golf courses, and/or tennis centers may be on property. No more calling around to the hotels6. We are always here to help! Are you interested in being a reservations agent that can earn commissions anytime that is convenient for you, from the comfort of your home? To book a stay on the HotelPlanner site, youll input your specifications, such as: Based on your selections, HotelPlanner contacts hotels for you and sends quotes within 48 hours. Due to a busy weekend (possibly the wedding I will be in town for) the hotel is full that weekend but she accomplished it. Little details like these help you stand out without any extra cost to you. Hello,We always love to know the guest had a wonderful time at the hotel. Thank you for your feedback and review. Hotelplan Group / MTCH AG Best Hotel Customer Service Tip: Go out of your way. Which is why charming stories about hotel customer service loosening their ties a little really get to us. THIS IS A LOAN SOLICITATION ONLY. MTCH AG We thank yo for taking the time to leave a review and feedback, it is deeply appreciated. All rights reserved. You can try any of the methods below to contact Hotel Planner - Tonight Deals. Yes. I book through Hotel Planners website designed to appear as though I were booking directly with the Embassy Suits in San Marcus TX for June 11 thru June 15, 2023 . Your Virtual Agent is here to help. No matter where you are or what your budget is, there will always be a way you can provide the best customer service experience in your hotel. From big gestures to tiny details, youll be sure to find new and interesting ways to provide the absolute best hotel customer service experience! These mid-scale properties appeal to the quality traveler who is seeking more than just basic accommodations. Im so glad I could share this great experience. An agent has been notified of this issue and will be in touch with you shortly. To apply, register to create a password that you will use when you return and complete each step of the process. Providing exceptional hotel and hospitality customer service is essential in today's market. It usually leads to answers as meaningless as what youd say to a stranger asking how are you?. Hotel Planner company is one big horrible scam. in connection with our customers purchasers. Keep your money. Very Good 4.0 /5 Reviews More Details. I thank you again MISS TAIMANE!!! All Rights Reserved. Unsubscribe at any time. Each sales/banquet contact from your property should have their own account. I had booked a seven day stay at Holiday Inn Express in Dripping Springs, TX. It can be a gift for your loyalty members or a bonus for adding on special a la carte reservation items, or anything in between. Puts you in touch directly with the hotels to get you the best prices and group booking policies.2. You will be assigned to one of our expert planners and the hotels will provide customized quotes based on your group reservation requirements. 33% of Americans say theyll consider switching companies after just a single instance of poor customer service. Copyright 2023 Cvent Inc. All rights reserved. Sometimes your upgrades and special treatments can come from outside sources. According to Experian, the company is a top 50 travel site . Enjoy reading our tips and recommendations. If you are interested, please email me directly at Rachel.Spurling@HotelPlanner.com, or my boss at April.Grantham@HotelPlanner.com. Company NMLS Identifier #2110672 MORTGAGE BROKER ONLY, NOT A MORTGAGE LENDER OR MORTGAGE CORRESPONDENT LENDER. If you continue to surf the site, you agree to the use of cookies. Good customer service. As a gesture of good will, we cancelled your "NonRefundable" booking and your refund has been fully processed. If it is not returned I will take legal action. It offers access to low negotiated rates and gives you the opportunity to compare hotel prices before making a reservation. literally everything went wrong. First of all, customer service is more than just providing the paid services for the hotel residents. The booking agent was excellent.I looked at 3 different times and she booked, rebooked and cancelled prior reservations for me. IF YOUR COMPANY HAD 200 OF HER, YOU WILL DEFINITELY KEEP YOUR COMPANY RUNNING. Which is why guests will really appreciate the opportunity to help you serve them better. Hotwire is different from retail travel sites. Our private rates provided to you are typically lower than online rates offered to the general public. Each hotel will respond individually to your request online in the form of a bid with their group rates, policies and availability. Please allow 2-10 business days to see that reflected on your account.Regards,Rachel Spurling. HotelPlanner is a hospitality reservation service that specializes in group hotel bookings. HotelPlanner CU customer 1 review US 14 Apr 2022 Verified Hello,This reservation was booked online. The agent that attended us, alice, was very helpful, professional and went above and beyond to help us. Hotel has 90 suites. 2023 Trustpilot, Inc. All rights reserved. Our group rates are price checked to ensure you are always getting the best group rates. Hilton Garden Inn Dulles North - Ashburn. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Hotelplan UK. Are you an experienced ColdFusion programmer that likes to push the boundaries of what ColdFusion can do and are looking to work in a fun, fast-paced environment on a multitude of projects for a company that truly cares about its employees? The actual amount paid to a vendor may vary from the tax recovery charge, depending upon the rates, taxability or other factors in effect at the time of the actual use of a given travel service by our customers. See more related careers. Automatically send follow up emails after clients book their rooms, when they check in, and after theyve returned home. Amazing Wedding Planners in Every Major U.S. City, How to Plan the Best Event in 10 Stress-Free Steps . HotelPlanner wholly owns and operates a corporate meetings brand, Meetings.com. Guyer-Zeller-Strasse 25 HotelPlanner will provide initial and ongoing training as well as support to make you successful.